This page describes Motus Mountain View Hotels’ policies for guests using our website and guest portal. It is provided for transparency and is not a substitute for independent legal advice. We may update it from time to time; the “Last updated” date reflects the latest revision.
1. Scope
These rules apply to reservations for Motus Mountain View Hotels at SH92 Durshet, Survey No. 62, Hissa No. 3A, Khopoli-Pali Road, Dist. Raigad, Khopoli, Maharashtra 410203, when you book via http://localhost:6006 or our guest portal.
If you booked through Booking.com or another third-party platform, please use that platform’s cancellation tools and follow the rate conditions attached to your reservation.
2. Unpaid bookings (payment pending)
When you create a booking online, we hold the requested rooms for a short payment window of 15 minutes while status remains payment pending.
You may cancel free of charge at any time during that window. If payment is not completed before the window expires, the booking is cancelled automatically and the inventory is released. No payment is taken for an unpaid hold that expires or is cancelled in this state.
3. Confirmed and paid bookings
Once payment is completed and your booking is confirmed, you may cancel through the guest portal at any time before check-in, while the booking remains in a confirmed status.
After check-in has begun (or the stay is marked completed), portal cancellation is no longer available. For exceptional changes after arrival, please contact the front desk or our reservations team.
4. Refunds
Unpaid bookings that are cancelled or expire do not generate a charge.
For paid stays that you cancel before check-in in line with this policy, refunds are processed manually by our team to the original payment method (typically via Razorpay). Please allow 7–14 business days after we confirm the refund for the amount to appear, depending on your bank or card issuer.
No-shows and early departures are generally non-refundable unless our team expressly agrees otherwise in writing (including email or WhatsApp confirmation from an authorised Motus contact).
5. How to cancel
The quickest option is to sign in to your guest account, open the booking, and choose Cancel booking while cancellation is still available.
You may also request cancellation by phone, WhatsApp or email. Please include your booking reference and preferred contact number so we can verify and process the request.
- Phone: +91 878 857 9164
- WhatsApp: +91 878 857 9164
- Email: info@motushotel.com
6. Date and occupancy changes
Requests to change check-in or check-out dates, room count or guest mix are subject to availability and any difference in the applicable rate. We may ask you to confirm the revised total before updating the booking.
If a change cannot be accommodated, you may cancel under this policy (where eligible) and rebook separately, subject to then-current rates and availability.
7. Questions
For help with cancellations or refunds, contact Motus Mountain View Hotels at info@motushotel.com or +91 878 857 9164. Our Contact page and WhatsApp channel are also available for guest support.